Frequently Asked Questions

This article features Frequently Asked Questions. 


Frequently Asked Questions

  1. I. What is Modus?  
  2. II. How much does Modus cost?  
  3. III. Who can ride with Modus?  
  4. IV. Who are the Modus Drivers?  
  5. V. What geographic area does Modus serve?  
  6. VI. When is Modus available?  
  7. VII. How will my client recognize the car?  
  8. VIII. What is Modus doing to keep clients and drivers safe during the COVID pandemic?  
  9. VIIII. How far in advance do I need to request a ride for my client?  
  10. X. Will Modus take my client anywhere else while they are using Modus?  
  11. XI. What if my client needs to bring a friend, parent, etc. to their appointment?  
  12. XII. Are there any items that are prohibited from being brought by my client during a Modus ride?  
  13. XIV. What if I need to cancel or change the details of my client's ride?  
  14. XIX. How do I schedule a ride for a new Modus client?  
  15. XV. My agency is having an event. Can Modus help with transportation?  
  16. XVI. What if I don't know what time my client's appointment will end?  
  17. XVII. What if my client is traveling with an infant or child under the age of 8?  
  18. XVIII. Will the Modus driver wait for the client to complete their appointment?  
  19. XX. How do I schedule a ride for an existing Modus client?  
  20. XXI. How will my driver know where to pick up my client if they are being picked up from an apartment or from school?  
  21. XXII. What happens if my client no-shows?  
  22. XXIII. Modus Holiday Schedule  
  23. XXIV. Can passengers bring a friend or parent who is not listed in the trip details?  
  24. XXIX. My client was enrolled with Modus prior to June 1, 2020. What forms are required before my client can resume services?  
  25. XXVII. What should clients be looking for when conducting a Medical Self-Assessment?  
  26. XXVIII. Are clients required to wear a mask during their Modus ride?  

Please Wait!

Please wait... it will take a second!