Frequently Asked Questions
This article features Frequently Asked Questions.
Frequently Asked Questions
- I. What is Modus?
- II. How much does Modus cost?
- III. Who can ride with Modus?
- IV. Who are the Modus Drivers?
- V. What geographic area does Modus serve?
- VI. When is Modus available?
- VII. How will my client recognize the car?
- VIII. What is Modus doing to keep clients and drivers safe during the COVID pandemic?
- VIIII. How far in advance do I need to request a ride for my client?
- X. Will Modus take my client anywhere else while they are using Modus?
- XI. What if my client needs to bring a friend, parent, etc. to their appointment?
- XII. Are there any items that are prohibited from being brought by my client during a Modus ride?
- XIV. What if I need to cancel or change the details of my client's ride?
- XIX. How do I schedule a ride for a new Modus client?
- XV. My agency is having an event. Can Modus help with transportation?
- XVI. What if I don't know what time my client's appointment will end?
- XVII. What if my client is traveling with an infant or child under the age of 8?
- XVIII. Will the Modus driver wait for the client to complete their appointment?
- XX. How do I schedule a ride for an existing Modus client?
- XXI. How will my driver know where to pick up my client if they are being picked up from an apartment or from school?
- XXII. What happens if my client no-shows?
- XXIII. Modus Holiday Schedule (2024)
- XXIV. Can passengers bring a friend or parent who is not listed in the trip details?
- XXIX. My client was enrolled with Modus prior to June 1, 2020. What forms are required before my client can resume services?
- XXVII. What should clients be looking for when conducting a Medical Self-Assessment?
- XXVIII. Are clients required to wear a mask during their Modus ride?