Frequently Asked Question

All drivers and passengers are required to conduct a Medical Self-Assessment prior to their ride. We suggest conducting the assessment 2-3 hours before the ride is to occur.

• If a client or driver is experiencing two (2) or more of the symptoms below, they are required to cancel their ride and the provider will have to wait 72 hours before requesting a new ride for the client.
  • Deep, dry cough
  • Shortness of breath
  • Fever
  • Chills
  • Muscle pain
  • Severe headache
  • Sore throat
  • New loss of taste or smell
  • Persistent pain or pressure in the chest

• If a client has a fever of 100 or higher, they cannot ride with Modus for 72 hours after their fever has dropped.
• If the client exhibits symptoms before or during their ride, the driver may ask the client to take their temperature with disposable thermometer strips provided by the driver.