Frequently Asked Question

If a client needs to cancel their ride, the client must cancel their ride at least two (2) hours in advance. Any cancellations made less than two (2) hours before the ride is schedule to occur will be considered a "no-show". Riders who “no show” could lose access to Modus.

While it is the client's responsibility to cancel their ride, we request that providers notify Modus if they learn that the client will no longer be needing their Modus ride(s). Please advise the Modus staff as far in advance as possible if you need to cancel or change a ride on your client's behalf.