Welcome to Modus' Provider Support Center

In order to streamline ride requests and better serve you, we utilize a ticketing system. Every service and/or support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

MODUS UPDATES

3.17.2025

POLICY UPDATE - 

Dear Modus Partner Agencies,

Thank you for choosing Modus for your nonprofit transportation solution. Since 2018, we've covered over 500,000 miles together!

To guarantee Modus' sustainability, we are implementing the following policy change effective March 17th, 2025. Please communicate this change to any managers requesting rides.

Updated Policy:

A ride must be cancelled at a minimum of 2 hours (formerly 30 minutes) before the scheduled ride. Any ride cancelled within 2 hours of the scheduled time will be logged as a No-Show Client and will be billed to the Agency.

Updated Policy:

All rides must be requested by 12:00 pm (formerly 5:00 pm) the day before the appointment.

We have carefully considered the implications and impact of this change. Please reach out with concerns you may have. We are here to work with you.

Updated Policy:

Modus will no longer be providing the Docusign option for client paperwork for a New Client Enrollment Ticket. As an alternative, please use the Provider Attestation Ticket option, which will be submitted as well as a New Client Enrollment Ticket.

I look forward to many years of impactful service alongside you as we drive progress together in Tulsa.

Modus